The Architect provides high-level technical oversight to ensure that all Media Kit features—including template management, data models, caching, and integrations—align with the client’s multilayer architecture and security standards. This role is critical for establishing a future-proof foundation and maintaining architectural integrity throughout delivery.
Job listings
In this role, the candidate will support customers by resolving technical issues, assisting with installations, and working closely with internal engineering teams to ensure smooth product performance. The ideal candidate will combine strong technical knowledge with excellent customer service skills and adaptability in a dynamic environment.
As a Senior Workfront Configuration Engineer, you will be responsible for gathering and understanding clients’ unique business requirements and translating them into customized solutions using Workfront and Workfront Fusion. You will design, implement, configure, and maintain client Workfront instances and support Workfront Fusion integration needs, ensuring the foundation is solid and appropriate sharing rules are in place.
Work closely with clients to understand their technical requirements, business goals, and database architecture either remotely or on-site as per customer needs. Lead and support MariaDB deployments, including design, configuration, migration, and integration. Conduct performance tuning, troubleshooting, and database health checks to maximize efficiency and reliability.
Craft innovative strategies to streamline and automate customer support workflows, reducing case backlog and improving resolution times. Collaborate with cross-functional teams to implement and optimize Salesforce Service Cloud solutions that enhance the customer experience. Lead the design and management of complex screen flows and Omni-Channel configurations to increase operational efficiency. Provide exceptional support to internal teams, enabling data-driven decisions.
Latin America
2w PTO
As a Senior Support Engineer, you will handle advanced technical escalations, monitor system health, and support software releases. As an Escalation Manager, you will manage and resolve high-priority technical issues that require coordination across multiple teams, demanding strong problem-solving and cross-functional collaboration skills.
Seeking an experienced Jira Administrator to support and manage our Jira ecosystem across teams in the United States and Latin America. If you’re passionate about optimizing workflows and enabling efficient team collaboration through Atlassian tools, this is a great opportunity to bring your expertise into a dynamic, remote-first environment.